General Terms & Conditions of Sale

The present general terms and conditions of sale (hereinafter the "General Terms and Conditions") apply to any purchase made by an Internet user / natural person (hereinafter the "CUSTOMER") on the website (hereinafter the "WEBSITE") from CCU Lux, Sàrl registered in the Luxembourg Trade and Companies Register under the number 809767247, having its registered office at:

20 Rue de Hollerich
L-1740 Luxembourg (Lëtzebuerg)
Tel : 06 62 83 14 12
email :
(hereinafter the "SELLER").


Any order placed on the SITE implies the CUSTOMER's unreserved acceptance of these terms and conditions of sale.

 Article 1. DEFINITION

 The terms used below have the following meanings in these General Conditions:

         "CUSTOMER": refers to the SELLER's co-contractor, who guarantees to be a consumer as defined by French law and jurisprudence. In this respect, it is expressly stipulated that the CLIENT is not engaged in any usual or commercial activity.
"DELIVERY": means the first presentation of the PRODUCTS ordered by the CLIENT at the delivery address indicated at the time of the order.
"PRODUCTS": refers to all products and services available on the SITE.
"TERRITORY": shall designate Metropolitan FRANCE, including Corsica (excluding DOM/TOM).

 Article 2. PURPOSE

These Terms and Conditions govern the sale by the SELLER to its CUSTOMERS of PRODUCTS. The CUSTOMER is clearly informed and acknowledges that the SITE is intended for consumers and that professionals must contact the SELLER's sales department in order to benefit from separate contractual conditions.


The CUSTOMER agrees to carefully read and accept these Terms and Conditions before proceeding with the payment of an order for PRODUCTS placed on the SITE.
These Terms and Conditions are referenced at the bottom of each page of the SITE by means of a link and must be consulted before placing an order. The CUSTOMER is invited to carefully read, download and print the Terms and Conditions and to keep a copy.

The SELLER advises the CUSTOMER to read the General Terms and Conditions with each new order, the latest version of the said Terms and Conditions applying to any new order of PRODUCTS.

By clicking on the first button to place the order and then on the second button to confirm the order, the CUSTOMER acknowledges that he/she has read, understood and accepted the General Conditions without limitation or condition.


In order to purchase a PRODUCT, the CLIENT must be at least 18 years of age and have legal capacity or, if he is a minor, be able to prove the agreement of his legal representatives.

The CUSTOMER will be asked to provide identifying information by completing the form available on the SITE. The sign (*) indicates the mandatory fields that must be filled in for the CLIENT's order to be processed by the SELLER. The CUSTOMER can check on the SITE the status of his order. The follow-up of the DELIVERY is not proposed because the physical products (gift vouchers) are sent by simple mail or by e-mail on request of the customer. The CUSTOMER can also contact the SELLER's sales department at any time by e-mail at to obtain information on the status of his order.

The information that the CUSTOMER provides to the SELLER when placing an order must be complete, accurate and up-to-date. The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, his identity, his eligibility and the information provided.

 Article 5. ORDERS

 Article 5.1 Characteristics of the products

The SELLER shall endeavor to present as clearly as possible the main characteristics of the PRODUCTS/SERVICES (on the information sheets available on the SITE) and the mandatory information that the CUSTOMER must receive under the applicable law (in these General Conditions).

The CUSTOMER agrees to read this information carefully before placing an order on the SITE.

The SELLER reserves the right to modify the selection of PRODUCTS available on the SITE, in particular according to operating constraints.

Article 5.2. Ordering procedure

Orders for PRODUCTS are placed directly on the SITE. To place an order, the CLIENT must follow the steps described below.

                5.2.1. Selection of PRODUCTS and purchase options

The CUSTOMER shall select the PRODUCT(S) of his choice by clicking on the PRODUCT(S) concerned and by choosing the desired characteristics and quantities. Once the PRODUCT is selected, the PRODUCT is placed in the CUSTOMER's basket. The CUSTOMER can then add as many PRODUCTS as he/she wishes to his/her cart.

                5.2.2. Commands

Once the PRODUCTS have been selected and placed in the shopping cart, the CUSTOMER must click on the shopping cart and verify that the contents of the order are correct. If the CUSTOMER has not yet done so, he/she will then be invited to identify himself/herself or to register.

Once the CUSTOMER has validated the contents of the shopping cart and has identified / registered, an online form will be displayed, automatically filled in and summarizing the price, the applicable taxes and, if applicable, the delivery charges.

The CUSTOMER is invited to check the content of his order (including the quantity, characteristics and references of the ordered PRODUCTS, the date of the service if it is a reservation service, the billing address, the payment method and the price) before validating its content.

The CUSTOMER may then proceed with the payment of the PRODUCTS by following the instructions on the SITE and provide all the necessary information for the billing and DELIVERY of the PRODUCTS.

For PRODUCTS with available options, these specific references appear when the correct options have been selected.

Orders placed must include all information necessary for the proper processing of the order.

Specific provisions for the My Veyron operation: The CLIENT chooses the date and time desired for this PRODUCT when ordering. The CLIENT pays a deposit at the time of reservation. The final confirmation of the CLIENT's reservation will be made by the SELLER by e-mail between June 1 and 10, 2019, provided that the SELLER has reached the minimum number of reservations required. The payment of the balance of the service will then be due by the CUSTOMER and formulated by an email. If the SELLER has to cancel the CUSTOMER's reservation due to force majeure, the customer will be fully reimbursed for the amounts paid to the SELLER. The SELLER shall not be held responsible for any additional expenses that the CLIENT may have incurred (transportation, accommodation, catering, etc.). In case of withdrawal or no-show of the CUSTOMER, the deposits and amounts paid will be lost. The right of withdrawal does not apply to this car rental service. 

                5.2.3. Acknowledgement of receipt

Once all the steps described above are completed, a page appears on the SITE to acknowledge receipt of the CLIENT's order. A copy of the order acknowledgement is automatically sent to the CUSTOMER by email, provided that the email address provided through the registration form is correct.

The SELLER will send the CUSTOMER a reservation form containing the general and special conditions of sale that the CUSTOMER must return by e-mail to the SELLER with his signature.

                 5.2.4. Billing

During the ordering process, the CUSTOMER will be required to enter the necessary billing information (the sign (*) will indicate the mandatory fields that must be filled in for the CUSTOMER's order to be processed by the SELLER).

In particular, the CUSTOMER shall clearly indicate all information relating to the DELIVERY, in particular the exact address of the DELIVERY, as well as any access code to the DELIVERY address.

The CUSTOMER will then have to specify the chosen method of payment.

Neither the order form that the CUSTOMER establishes online, nor the acknowledgement of receipt of the order that the SELLER sends to the CUSTOMER by e-mail, constitute an invoice. The CUSTOMER will receive the invoice by e-mail.

5.3. Date of the order

The date of the order is the date on which the SELLER acknowledges receipt of the order online. The deadlines indicated on the SITE only start to run from this date.

5.4. Prices

For all PRODUCTS, the CUSTOMER will find on the WEBSITE prices displayed in Euros, including all taxes, as well as the applicable delivery charges.

In particular, prices include value added tax (VAT) at the rate in effect on the date of the order. Any change in the applicable rate may affect the price of the PRODUCTS as of the date the new rate comes into effect.

The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.

The prices of the SELLER's suppliers are subject to change. Consequently, the prices indicated on the SITE may change. They may also be modified in case of special offers or sales.

The prices indicated are valid, except for gross errors. The applicable price is the one indicated on the SITE on the date the order is placed by the CLIENT.

5.5. Availability of PRODUCTS

All PRODUCTS are in stock at the SELLER.

Article 6. Right of withdrawal

The CUSTOMER has no right of withdrawal for the PRODUCTS sold by the SELLER as they are vehicle rental services.

Article 7. PAYMENT

 7.1. Means of payment

The CUSTOMER may pay for PRODUCTS online on the SITE using the means proposed by the SELLER.

The CUSTOMER guarantees the SELLER that he/she has all the necessary authorizations to use the chosen means of payment.

The SELLER will take all necessary measures to guarantee the security and confidentiality of the data transmitted online as part of the online payment on the site.

In this respect, it is specified that all payment information provided on the SITE is transmitted to the SITE's bank and is not processed on the SITE.

  7.2. Date of payment

In the case of a single payment by credit card, the CUSTOMER's account will be debited as soon as the PRODUCTS are ordered on the SITE.

PRODUCTS unavailable subject to conditions, the refund will be made in accordance with the last paragraph of Article 5.5 of these Terms and Conditions.


If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact the SELLER's Customer Service Department in order to pay for the order by any other valid means of payment.

In the event that, for any reason whatsoever, opposition, refusal or other, the transmission of the flow of money due by the CUSTOMER proves impossible, the order will be cancelled and the sale automatically terminated.

Article 8. Proof and Archiving

Any contract concluded with the CUSTOMER corresponding to an order of more than 120 euros (including VAT) will be archived by the SELLER for a period of ten (10) years in accordance with Article L. 134-2 of the Consumer Code.

The SELLER agrees to archive this information for the purpose of tracking transactions and producing a copy of the contract upon request by the CUSTOMER.

In the event of a dispute, the SELLER will have the opportunity to prove that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.

Article 9. Transfer of ownership

The SELLER remains the owner of the PRODUCTS and services delivered until they are paid for in full by the CUSTOMER. The above provisions do not prevent the transfer to the CUSTOMER, upon receipt by the CUSTOMER or by a third party designated by the CUSTOMER other than the carrier, of the risks of loss or damage to the PRODUCTS subject to retention of title, as well as of the risks of damage that they may cause.

Article 10. Delivery

The modalities of DELIVERY are: by mail or by email.

Article 11. Packaging

The PRODUCTS will be packaged in accordance with current transport standards, in order to guarantee maximum protection for the PRODUCTS during DELIVERY.

Article 12. Guarantees

12.1. Guarantee of conformity

The SELLER shall deliver a PRODUCT in conformity, i.e. fit for the purpose expected of a similar good and corresponding to the description given on the SITE. This conformity also implies that the PRODUCT has the qualities that a buyer may legitimately expect, having regard to the public statements made by the SELLER, including in advertisements and on labels.

In this context, the SELLER is liable for defects of conformity existing at the time of delivery and for defects of conformity resulting from the packaging, the assembly instructions or the installation when the latter has been put at his charge or has been carried out under his responsibility.

The action resulting from lack of conformity shall be barred after two (2) years from the DELIVERY of the PRODUCT.

In case of lack of conformity, the CUSTOMER may request the replacement of the PRODUCT, at his choice.
In the event that replacement or repair is impossible, the SELLER undertakes to refund the price of the PRODUCT within 30 days of receipt of the returned PRODUCT.

12.2 Guarantee of hidden defects

The SELLER shall be liable for hidden defects in the PRODUCT sold which render it unfit for the purpose for which it was intended, or which so impair such use that the CUSTOMER would not have purchased it, or would have paid a lower price for it, if he had known of them.

This guarantee allows the CLIENT who can prove the existence of a hidden defect to choose between the refund of the price of the PRODUCT if it is returned and the refund of a part of its price, if the PRODUCT is not returned.

Article 13. Responsibility

The responsibility of the SELLER can in no case be engaged in case of non-performance or poor performance of contractual obligations attributable to the CUSTOMER, including when entering his order.

The SELLER shall not be held responsible, or considered to have failed to comply with the present contract, for any delay or non-performance, when the cause of the delay or non-performance is related to a case of force majeure as defined by the jurisprudence of the Luxembourg courts and tribunals.

It is further specified that the SELLER does not control the websites that are directly or indirectly linked to the SITE. Consequently, it excludes all responsibility for the information published there. Links to third-party websites are provided for information purposes only and no guarantee is given as to their content.

Article 14. Personal data - RGPD

The SELLER collects personal data about its Customers on the SITE, including through the use of cookies. CUSTOMERS may disable cookies by following the instructions provided by their browser.

The data collected by the SELLER is used to process orders placed on the SITE, to manage the CUSTOMER's account, to analyze orders and, if the CUSTOMER has chosen this option, to send commercial prospecting mail, newsletters, promotional offers and/or information on special sales, unless the CUSTOMER no longer wishes to receive such communications from the SELLER.

The CUSTOMER's data are kept confidentially by the SELLER in accordance with the standards imposed by the European RGPD regulation, for the needs of the contract, its execution and in compliance with the law.

CUSTOMERS can unsubscribe at any time by accessing their account or by clicking on the hyperlink provided for this purpose at the bottom of each offer received by email.

The data may be communicated, in whole or in part, to the SELLER's service providers involved in the ordering process. For commercial purposes, the SELLER may transfer to its commercial partners the names and contact information of its CUSTOMERS, provided that the latter have given their prior consent when registering on the SITE.

The SELLER will specifically ask CUSTOMERS if they wish to have their personal data disclosed. CUSTOMERS may change their mind at any time on the SITE or by contacting the SELLER.

The SELLER may also ask its CUSTOMERS if they wish to receive commercial solicitations from its partners.

In accordance with the law n°78-17 of January 6, 1978 relating to data processing with the files and freedoms, the CUSTOMER profits from a right of access, of correction, opposition (for legitimate reasons) and suppression of its personal data. He can exercise this right by sending an e-mail to the address: or by sending a letter to 20 rue de Hollerich, L1740 Luxembourg.

It is specified that the CUSTOMER must be able to prove his identity, either by scanning an identity document, or by sending the SELLER a photocopy of his identity document.

Article 15. Claims

The SELLER provides the CUSTOMER with a "Customer Telephone Service" at the following number: 0662831412 (not surcharged), from Monday to Friday from 09:00 to 12:00 and from 14:00 to 18:00.

Any written claim by the CLIENT should be sent to the following address

20 rue de Hollerich

L 1740


Article 16. Intellectual Property

All visual and audio elements of the SITE, including the underlying technology used, are protected by copyright, trademark and/or patent law.
These elements are the exclusive property of the SELLER. Any person who publishes a website and wishes to create a direct hypertext link to the SITE must request authorization from the SELLER in writing.

This authorization of the SELLER will not be granted in any case permanently. This link must be removed at the request of the SELLER. Hypertext links to the SITE using techniques such as framing or in-line linking are strictly prohibited.

Article 17. Validity of the General Conditions

Any modification of the legislation or regulations in force, or any decision of a competent court invalidating one or more clauses of these General Conditions shall not affect the validity of these General Conditions. Such a modification or decision does not authorize CLIENTS to disregard these General Conditions.

Any terms and conditions not expressly dealt with herein shall be governed in accordance with the usage of the retail sector for companies with their registered office in Luxembourg.

Article 18. Modification of the General Conditions

These Terms and Conditions apply to all purchases and reservations made online on the SITE, as long as the SITE is available online.

The General Conditions are dated precisely and may be modified and updated by the SELLER at any time. The applicable General Conditions are those in force at the time of the order.

Changes to the Terms and Conditions will not apply to PRODUCTS already purchased.

Article 19. Jurisdiction and applicable law

The present General Conditions as well as the relations between the CUSTOMER and the SELLER are governed by Luxembourg law.

In case of dispute, only the Luxembourg courts will be competent.

However, prior to any recourse to the arbitral or state judge, negotiation in a spirit of loyalty and good faith will be privileged in order to reach an amicable agreement in the event of any dispute relating to this contract, including those concerning its validity.

The party wishing to initiate the negotiation process shall inform the other party by registered letter with acknowledgement of receipt, indicating the elements of the dispute. If at the end of a period of fifteen (15) days, the parties have not reached an agreement, the dispute shall be submitted to the competent court designated below.

During the entire negotiation process and until its conclusion, the parties shall refrain from taking any legal action against each other in respect of the dispute which is the subject of the negotiation. By way of exception, the parties are entitled to apply to the court of summary jurisdiction or to seek an order on request. A possible action before the summary court or the implementation of a petition procedure does not entail any waiver of the settlement clause on the part of the parties, unless they expressly wish otherwise.

Article 20. Cancellation

We reserve the right to postpone a service due to any unforeseen event that may prevent the smooth running of the experience, which may be related to infrastructure, vehicles, weather, health conditions, etc.


Phone number: +33 6 62 83 14 12


10:00am - 6:00pm


+33 6 62 83 14 12